1. PURPOSE & APPLICATION

This document defines the minimum mandatory requirements for fabric retailers (“Retailers”, “you”) selling fabrics on the Nativ+ platform (“Nativ+”, “the Platform”).

By listing fabrics, accepting orders, or fulfilling purchases through Nativ+, you agree to comply fully with these requirements and all referenced platform policies.

Failure to comply may result in restriction, suspension, or removal from the Platform.

 

2. ELIGIBILITY REQUIREMENTS

To operate on Nativ+, a retailer must:

• Be legally permitted to sell fabrics or textiles in their operating jurisdiction

• Provide accurate business, identity, and location information

• Maintain truthful and up-to-date listings

• Demonstrate the ability to fulfil orders reliably

• Accept and comply with escrow-based transactions

Retailers may operate as individuals or registered businesses, subject to local laws.

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3. LISTING & PRODUCT REPRESENTATION

Retailers must ensure that all fabric listings are:

• Accurate in colour, texture, and description

• Clearly priced per unit (yard or metre)

• Correctly categorised

• Reflect current and available stock

Retailers must not:

• Misrepresent fabric composition or quality

• Use misleading or heavily altered images

• List unavailable or reserved stock

• Oversell inventory

Listing accuracy is a core trust requirement.

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4. QUALITY CONTROL & FULFILMENT RESPONSIBILITY

Retailers are responsible for:

• Inspecting fabric prior to cutting or dispatch

• Ensuring correct yardage and clean cuts

• Maintaining batch consistency, especially for bulk or Aso-Ebi orders

• Packaging fabric securely to prevent damage

Fabric becomes the retailer’s responsibility until confirmed delivery.

 

5. ESCROW & PAYMENT COMPLIANCE

All payments on Nativ+ are processed through escrow.

Retailers must:

• Await escrow confirmation before dispatch

• Fulfil orders only through platform workflows

• Upload dispatch and tracking details promptly

Retailers must not:

• Request or accept off-platform payments

• Negotiate refunds or adjustments privately

• Bypass escrow or platform approval processes

Violations may result in payment forfeiture and suspension.

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6. BULK & ASO-EBI ORDERS

For bulk or Aso-Ebi orders, retailers must:

• Maintain strict colour and batch consistency

• Allocate yardage accurately across buyers

• Comply with additional platform coordination rules

• Escalate issues immediately

Errors in bulk orders carry heightened consequences due to their wider impact.

 

7. COMMUNICATION & ISSUE MANAGEMENT

Retailers must:

• Communicate promptly and professionally

• Report issues immediately upon identification

• Keep all order-related communication on-platform

Retailers must not:

• Delay disclosure of issues

• Shift blame to buyers or makers

• Communicate privately outside the platform

 

8. DISPUTES & COOPERATION

If a dispute is opened, retailers must:

• Cooperate fully with Nativ+

• Provide accurate documentation and evidence

• Follow platform instructions precisely

Failure to cooperate may result in adverse outcomes regardless of fault.

 

9. PERFORMANCE MONITORING & ENFORCEMENT

Retailer performance is monitored based on:

• Listing accuracy

• Fulfilment reliability

• Dispute frequency

• Communication discipline

Non-compliance may result in:

• Warnings

• Reduced visibility

• Restriction from bulk orders

• Suspension or permanent removal

 

Retailers on Nativ+ are trusted partners in its bespoke fashion ecosystem.

Accuracy, transparency, and reliability are mandatory conditions for participation.